Frequently Asked Questions
Here are some questions frequently asked by clients and/or families interested in Home Care. Of course, you can always call our office with any questions or concerns you have.
∑ What type of services do the care providers provide?
∑ How are care providers screened?
∑ What are the rates charged for care provider services?
∑ What methods of Payment do you accept?
∑ Do you accept insurance?
∑ How do I know what kind of services I need?
∑ Do you have a minimum number of hours that I can receive services?
∑ How soon can services be started?
∑ What if I'm not satisfied with my care provider's service?
An Answer to Care
6971 Heritage Drive
Port St Lucie, FL 34952
Lic # NR30211606
Answering the Call to Quality Care!
What type of services do the care providers provide? An Answer to Care refers Home Health Aides and Certified Nursesí Assistants who offer personal care services such as assistance with bathing, dressing, eating, light housekeeping, laundry, shopping and errands. We will also refer licensed nurses who can perform skilled nursing care requested by a clientís physician in compliance with Florida State Laws, such as wound care and medication administration.
How are care providers screened? Care providers must meet a number of screening requirements to be on our registry. These requirements include:
1. Take and pass a competency skills test.
2. Level 2 background screening which includes FBI and FDLE criminal††††††††††††††††††††††††††††††† background check.
3. Verified References
4. MVR Driving Check
5. License Verification
All care providers carry Professional Liability Insurance
What are the rates charged for Care Provider Services? Rates are determined by the level of care needed and by the rate the care provider that you choose requires. These rates will be discussed with you at the time of your FREE Consultation, or you can call our office for more information.
What Methods of Payment do you Accept? As a service to clients and care providers, we can direct debit your account on a weekly basis so you donít have to worry about dealing with invoices. We also accept Visa, Mastercard, Discover and American Express.
Do you accept Insurance? If you have a Long Term Care Insurance Policy, we will verify benefits and invoice the insurance company on your behalf.
How do I know what kind of services I need? We offer a Complimentary Consultation Visit where our Community Relations Manager will sit with you and discuss your needs and the services we offer. She will also determine from you what you are looking for in a care provider and any special requests you may have.
Do you have a minimum number of hours that I can receive services? We have a 3 hour minimum for hourly care, but we do offer a one hour visit rate where a care provider could come for a visit to give a client a bath, do a medication reminder, or simply to check on a client. There is no requirement for how many days a week, or for any duration of services. Services can be temporary or long term for as little or as much as you need, up to and including around the clock care.
How soon can services be started? We can get you a care provider within a few hours of your request; however, to find the best match, it may take a little longer. Our referral coordinators work immediately on every client service request looking for the most compatible care provider to meet your needs.
What if I am not satisfied with my care providerís services? Though we do our absolute best to refer the most compatible and qualified care provider from the start, sometimes, personalities just do not fit. If you are not satisfied with your care provider for any reason, simply call our office and we will find a suitable replacement. That is why we are here, and we will continue to refer qualified care providers until you find the one that is just right for you!
fax (772) 461-7165